Refunds & Returns

At Carrara Media, it is our utmost priority to ensure that our customers enjoy the book-buying experience and receive their product as intended. In line with this commitment, we have implemented a comprehensive return policy for books that allows our customers to shop with confidence.

General Guidelines

1. Eligibility: Our book return policy applies to all physical books and products purchased directly from Carrara Media. It does not cover e-books or audiobooks.
2. Timeframe: We accept returns within 30 days from the date of purchase. To be eligible for a return, the book must be in its original condition, with no signs of wear, damage, or markings.
3. Proof of Purchase: Customers must present a valid proof of purchase, such as the confirmation email, when returning a book.

Returns Process

1. Contact Customer Support: If you are dissatisfied with your purchase and wish to initiate a return, please contact us via email as listed on our website's contact page.
2. Provide Details: When asked, please provide your order information, including the book title, purchase date, and your contact information, as well as a photo of the book as it was received, in order to expedite the return process.
3. Shipping the Book: The book must be packaged in a protective, secure manner to prevent any damage during transit. We will provide the necessary shipping information.
4. Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as shipping the wrong book or a defective product.
5. Refund or Exchange: Once we receive the returned book and verify its condition, we will issue a refund or exchange as per your preference. Refunds will be made through the original payment method used for the purchase.

Exceptions

While we strive to accommodate our customers' needs, some situations are not covered under our return policy. These exceptions include:
1. Digital Products: E-books and audiobooks are not eligible for returns due to their nature, as they cannot be physically returned once downloaded.
2. Damaged Books: In most conditions, if the book was received in a damaged condition we will replace the item at no charge. Please contact us via email with a photo of the damaged product and the original packaging as you received it.
3. Third-Party Purchases: Books bought through third-party retailers or websites must be returned to the respective seller, adhering to their return policy.

Conclusion

Our book return policy is designed to provide peace of mind to our valued customers. We believe in the value of customer service and want to ensure that every purchase through Carrara Media brings joy and satisfaction. Happy reading!